MERIX Return, Exchange & Refund Policy
At MERIX, every product undergoes quality checks before dispatch. To maintain our premium quality standards, we currently do not offer refunds. However, we do offer exchanges under the conditions below.
1. Exchange Eligibility
You may request an exchange within 7 days of receiving your order if:
- You received a wrong product, or
- The product has a manufacturing defect, or
- You need a size exchange.
The product must be:
- Unused and unwashed.
- In its original condition.
- Returned with all original tags, packaging, and invoice.
2. Manufacturing Defects or Wrong Item
If you receive a product with a manufacturing defect or the wrong item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product
- A brief description of the issue
After verification, we will arrange a free replacement.
3. Size Exchange
We understand that finding the right fit is important.
- We offer one-time size exchange per order, subject to stock availability.
- The exchange request must be made within 7 days of delivery.
- The product must be unused, unwashed, and have all original tags attached.
If the requested size is unavailable, we will provide an alternative size if acceptable. If no suitable size is available, the exchange request may be cancelled.
4. Items Not Eligible for Exchange
Exchange requests will not be accepted if:
- The product has been used or washed.
- Tags have been removed.
- The product is damaged due to misuse, improper handling, or normal wear and tear.
- The exchange request is made after the specified time period.
5. Refund Policy
MERIX does not offer refunds. We only provide exchanges for:
- Manufacturing defects
- Wrong item received
- One-time size exchange (subject to stock availability)
6. Cancellation Policy
Orders may be cancelled only before they are shipped. Once an order has been shipped, it cannot be cancelled.
7. Contact Us
For any exchange requests or assistance, please contact us:
Email: support@merix.in